NovaraSupport
We're here to help.
Reach a real person within one business day. Most setup and integration questions are answered same-day.
support@novaraops.com
Response target: within one business day.
+1 (844) 406-0820
Mon–Fri, 9am–6pm Pacific.
Common topics
Frequently asked questions
How do I reset my password?
Visit novaraops.com/forgot-password and enter the email on your account. You'll receive a reset link within a few minutes.
How do I delete my account?
Sign in to the web workspace and go to Settings → Account → Delete Account. If you can't access your account, email privacy@novaraops.com from the address on file and we'll process the deletion within 30 days.
The iOS app won't let me capture photos.
Open iOS Settings → Novara and confirm Camera and Photosare enabled. If they're already on, force-quit and reopen the app.
Voice chat isn't transcribing.
Voice chat needs both Microphone and Speech Recognition enabled in iOS Settings → Novara. If transcription is still missing, check that your device has Siri & Dictation enabled in iOS Settings.
My data didn't sync — is it lost?
No. The iOS app is offline-first and queues changes locally. They sync automatically when the device reconnects. Pull down on any list to force a sync. If items remain stuck after several minutes online, contact support with your account email.
How do I report a bug or request a feature?
Email support@novaraops.com with a screenshot or short description. Bug reports get triaged within one business day.
Looking for our privacy policy or terms of service?
Novara is operated by Midori Labs LLC. For legal notices, email legal@novaraops.com.
Mailing address: Midori Labs LLC, 2810 N Church St Num 651765, Wilmington, DE 19802.
Free starts without a card. Paid trials require billing details.